Category 3: Award of best Mobile Banking Application

Category 3: Award of best Mobile Banking Application


This category is to award the financial institutions delivering their services through applications on smart devices (mobile phones or tablets) in order to improve the quality of services, to reduce costs and to save time and efforts.

Selection/Assessment Criteria:

  • Innovation and creativity of the mobile applications provided by the bank to its customers
  • The feel-and-look the of the application and its operational effectiveness to provide digital service for customers
  • The ease-of-use by all user categories (the good organization of icons and links to enable users to access the different components of the application in a smooth and fast way while taking into consideration the special needs of elderly people and persons with disabilities)
  • Contribution of the application in the access of citizens/users to banking services (especially in rural / isolated areas)
  • Digital trust and Cybersecurity (the extent of the conformity of the application with the cybersecurity requirements and the right of protection of personal data and information of users ??? )
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